Privacy Policy
Last updated: 23 August 2025
1. Who We Are
Butterwick Animal Rehab Clinic
Website: https://butterwickanimalrehab.co.uk
Contact: info@butterwickanimalrehab.co.uk
Phone: 01325 802738 / 07741 651000
Address: Evolution Park, Darlington, North East England
Website: https://butterwickanimalrehab.co.uk
Contact: info@butterwickanimalrehab.co.uk
Phone: 01325 802738 / 07741 651000
Address: Evolution Park, Darlington, North East England
2. What Personal Data We Collect
We may collect and process the following information:
- Name, address, email, and phone number (when you contact us or book an appointment)
- Pet details (name, breed, age, medical history)
- Payment and billing information (if you pay for services)
- Website usage data (via cookies and analytics tools such as Google Analytics)
- Any information you submit via contact forms, email, or during your visit
3. How We Use Your Data
We use your information to:
- Respond to enquiries and provide our services
- Book and manage appointments
- Communicate about your pet’s care and clinic updates
- Process payments and manage accounts
- Improve our website and services (using analytics)
- Comply with legal and insurance obligations
4. Legal Basis for Processing
We process your data based on:
- Your consent (when you submit forms or sign up for newsletters)
- Performance of a contract (to provide our services)
- Legal obligations (e.g., record-keeping, insurance)
- Legitimate interests (improving our services and client experience)
5. Who We Share Your Data With
We may share your data with:
- Veterinary professionals (with your consent, as part of your pet’s care)
- Service providers (e.g., payment processors, email providers, website hosts)
- Regulatory bodies, insurers, or law enforcement if required by law
We do not sell or rent your personal data to third parties.
6. How We Protect Your Data
- We use secure systems, passwords, and encryption where possible.
- Access to your data is limited to staff who need it to provide care or manage your account.
7. How Long We Keep Your Data
We retain your data only as long as necessary to provide our services and comply with legal requirements (usually up to 7 years for medical and financial records).
8. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict how we use your data
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise these rights, email us at info@butterwickanimalrehab.co.uk.
9. Cookies & Analytics
Our website uses cookies and similar technologies to improve your experience, understand how our site is used, and support our marketing efforts.
What are cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, analyze site traffic, and deliver relevant content.
Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, analyze site traffic, and deliver relevant content.
Types of cookies we use:
- Essential cookies: Required for the basic operation of our website (e.g., security, navigation).
- Analytics cookies: We use Google Analytics to collect anonymous information about how visitors use our website. This helps us improve our services and understand which pages are most popular.
- Marketing cookies: If we use tools like Facebook Pixel or similar, these cookies help us deliver relevant ads and measure their effectiveness.
Managing cookies:
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.
Cookie consent:
By using our website, you consent to our use of cookies as described in this policy. When you first visit our site, you may see a cookie banner requesting your consent for non-essential cookies.
By using our website, you consent to our use of cookies as described in this policy. When you first visit our site, you may see a cookie banner requesting your consent for non-essential cookies.
For more details, or to see a list of specific cookies used, please contact us at info@butterwickanimalrehab.co.uk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
If you have any questions about this policy or your data, please contact us at info@butterwickanimalrehab.co.uk.